I have a new laptop. I can't believe it. I paid - get this - $0.00. I didn't pay a dime for it. The laptop I had up until yesteday decided to do a header into a abyss of a blackhole of a tantrum. I am not quite sure how else to explain its sudden refusal to boot up. I didn't do anything but try to take care of it. I updated it like a loving, caring owner, and it rejected the upgrade like a two year old throwing the mother of all tantrums. (That was just the beginning of this.)
I do the right thing; I chatted up HP. You've all heard of them I am sure. They happen to be the ones that created this now tantrum seized computer. I was able to get onto on of the other laptops we have to begin a chat session with their tech support. I assumed it would be easier to understand them through chat then on the phone. (Have you had to speak with tech support recently? Can you speak Hindu? If you can - GO YOU! Otherwise be prepared for a very frustrating conversation with someone who has a VERY thick accent.)
Things went well in the chat. Diagnosis: laptop BIOS is screwed we are sending you a box to ship the computer to us to fix. Awesome, cool. I will be without it for several days, but it'll get fixed. I give them my contact info, they give me my work order numbers, and my wait for the box begins. Wait for box begins.
I do a search for the delivery on Tuesday and it is out for delivery. Cool. K and I head to lunch and spend some time shopping. We get home about 4 hours later and no box. What the heck? So I get online and find my box has been delivered. Ummm no, it hasn't. so I call FedEx. Where's me box? Delivered. Nope. Not here. Its been delivered to.... Not my address!! WTF! It has miraculously ended up at an address we have had it the past - like 5 years ago. Before our house was built. How the hell?
So I call HP. Not chat. I get the man with the accent. I very nicely, at first, deal with him. I then after I had had more than enough of the circles we were going in I very firmly berated him and said told him to transfer me to his supervisor because he was only going to continue to upset me and I was only going to tell him to transfer me. The possibility of a productive conversation had obviously ended and he needed to transfer me. He continued... I said transfer me to your supervisor, thank you. He said something else.... tansfer me to your supervisor, thank you. I must have said it 5 times. K is in the background laughing.
Supervisor comes on. Tries to go through the questioning. I say.. Look, you know who I am and what the problem is. Your associate filled you in. I do not trust that your company will not lose my laptop. If my laptop had been in that box. Ma'm they would have had to sign for it. They would have signed for it and I wouldn't have my laptop. I gave your company the correct contact information, I have proof that I did because I have a copy of the chat session with the HP tech.
Again, I do not have trust in your company's ability to accurately deliver my laptop to me. You tell me how you are going to fix this problem.
He, of course, could not. The conversation ended with him promising to send me a new box and to expedite the repairs of the computer. This was Tuesday, it is now Friday. still no box.
Yesterday, I took my laptop, my chat session, and my frustrations with HP to Best Buy (where I purchased it) and asked for help. I am fortunate that I have an ex-student who works there and mentioned his name. He haas heard of my problems they day before and said just bring it in. If they lose it i get a new one. So I show them the chatm show them the laptop, mention G's name, and wait. Five minutes after looking at the chat and trying to get the computer to boot up, they say we'll just exchange it for a new computer. What? Huh? So cool! Score!
I now have a 17" screen HP ( I know, but I have the protection plan, so I insurance so to speak.) The new laptop has a number pad. It is larger than any other laptop I have had. It is going to take some time to get use to, but so far I like it.
Many other things have happend since the last time I wrote, but I will save that for later.
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